Privacy Policy

Introduction

The Dog Cottage Gold Coast (“we”, “us”, or “our”) is committed to protecting your privacy and handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or providing us with personal information, you consent to the practices described in this Privacy Policy.

About The Dog Cottage Gold Coast

The Dog Cottage Gold Coast is a luxury boutique dog hotel and doggy daycare based in Australia. We provide premium accommodation, daycare, and related pet care services.

What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

Owner Information

  • Full name

  • Email address

  • Phone number

  • Residential or billing address

Dog Information

  • Dog’s name, breed, age, and sex

  • Vaccination records

  • Health, dietary, and behavioural information

  • Emergency contact and veterinary details

Website and Technical Information

  • IP address

  • Browser type and device information

  • Pages visited and interactions with our website

How We Collect Personal Information

We collect personal information in several ways, including:

  • When you submit enquiries or booking requests via our website

  • When you complete registration or intake forms

  • When you communicate with us by phone, email, or in person

  • Through cookies and analytics tools used on our website

How We Use Personal Information

We collect and use personal information for purposes including:

  • Managing enquiries, bookings, and reservations

  • Providing dog accommodation, daycare, and related services

  • Ensuring the health, safety, and wellbeing of dogs in our care

  • Communicating with you about your bookings, services, or updates

  • Improving our services, operations, and website experience

  • Complying with legal, regulatory, and record-keeping obligations

We only use personal information where it is reasonably necessary for our business activities.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary, including:

  • Veterinarians or emergency animal care providers

  • Professional advisers (such as accountants or legal advisers)

  • Technology and service providers (such as booking systems, payment processors, website hosting, and analytics providers)

We do not sell, rent, or trade personal information to third parties.

Overseas Disclosure

Some third-party service providers we use may store data outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with Australian privacy laws.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and analyse website traffic. Cookies do not personally identify you but help us understand how visitors use our website.

You can adjust your browser settings to refuse cookies if you prefer; however, this may affect website functionality.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we use appropriate technical and organisational safeguards, no method of transmission over the internet or electronic storage is completely secure. You provide personal information at your own risk.

Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete.

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with applicable laws.

Marketing Communications

We may send you updates, promotions, or information related to our services. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be published on our website.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle personal information, please contact us:

The Dog Cottage Gold Coast
Email: TheDogCottage@mail.com

Complaints

If you believe we have breached the Australian Privacy Principles and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

More information is available via the OAIC website.